Mildmay Mission Hospital’s IT use has been praised by the CQC, which rated the organisation as outstanding
[London, UK] The Care Quality Commission (CQC) has recognised the benefits of a digital inclusion IT suite at the Mildmay Mission Hospital in East London, where technology is being used as a ‘therapeutic’ method.
Mildmay Mission Hospital is a voluntary charitable organisation and Europe’s only centre for rehabilitation of patients with HIV-related brain injuries.
The organisation’s digital inclusion IT suite is providing help for patients that struggle with cognitive function impairment, offering technology training and facilitating learning sessions for tasks such as online shopping or emailing.
The CQC report reveals that these tasks are prioritised on the needs of patients, including training on ‘safety’ elements so that individuals can be protected from ‘exploitation and fraud’.
The report added: “The IT suite included modified equipment such as large-format keyboards to help patients with reduced dexterity in their hands or visual impairment.
“The hospital had introduced computer software that was designed to help train and exercise patient’s minds to improve cognitive function.
“Patients accessed this software during facilitated sessions in the hospital’s IT suite and once they achieved a minimum level of proficiency and confidence they could progress through the training independently.”
The CQC reportedly spoke to a patient that used the technology, who said it ‘significantly improved’ their memory on a day-to-day basis.
Deployment of early warning score system would be ‘useful’
The CQC also noted that nurses did not access the EPR system routinely, leading to discrepancies between information that was entered on the system and data logged on paper. However, the CQC did not raise any further concerns.
Furthermore, nurses at the hospital acknowledged that an early warning score system would be useful if deployed at the hospital to help record vital signs of patients and then send alerts if they are thought to be at risk of deterioration.
In a statement, Professor Sir Mike Richards, Chief Inspector of Hospitals at the CQC, said:
“Mildmay Mission is a unique and impressive hospital. Staff provided additional support for patients, beyond clinical care. They had a detailed, holistic understanding about their patients’ lives and needs."
“Staff advocated for and ensured the best interest of the patient when liaising with external organisations. There was extensive recognition of and provision for the emotional support and wellbeing of patients, with inclusive and personalised spiritual and social support."
“The hospital provided comprehensive rehabilitation training and support to help patients maintain or regain independence in their daily lives.”
The hospital has been rated as outstanding.