“We have begun rolling out the software update. Timing may vary by region,” a spokesperson for the OnePlus mobile technology company told BJ-HC

OnePlus 5 device users experienced a glitch when trying to dial 999/911

[London, UK] OnePlus 5 smartphone users have seen the devices reboot on their own once they try calling 999.

The glitch, however, does not occur on all OnePlus 5 devices, initially released in June this year, and it is currently unclear what caused the issue.

The company has started deploying a software update for all devices, which can be found in the ‘system updates’ section, as a similar issue has been experienced in the US, when users tried dialling 911.

Updates posted by a Reddit user suggest OnePlus got in touch with customers that experienced the glitch after threads detailing several incidents across a number of different areas emerged.

A spokesperson for OnePlus told BJ-HC today: “We have begun rolling out the software update. Timing may vary by region. 

“We encourage OnePlus 5 users to download the update. If users haven't received a notification, check for the update by going to “Settings” > “System Updates”.”

The representative did not confirm the number of users that have been affected by the glitch in the UK.

999 Skype consultations

Earlier this month, it was revealed that ambulance services across the UK are piloting video-calling consultations, through Skype or FaceTime, for individuals dialling 999.

Speaking to the Daily Mail, Karen Frederick, former South Central Ambulance Service (SCAS) employee, said an initial trial was carried out by SCAS for nursing homes.

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