New digital platform to help NHS staff voice concerns about their jobs

Health and Social Care Secretary Matt Hancock will announce the launch of a new platform enabling staff to share expectations and frustrations about their jobs in a speech at Southmead Hospital in Bristol later today.

[Bristol, UK] Health and social care staff in England will be able to use a new digital platform to voice concerns about their jobs and share their views on issues such as the rollout of technology or training and development, Health and Social Care Secretary Matt Hancock will announce today in a speech at Southmead Hospital in Bristol.

The Department for Health and Social Care (DHSC) is launching the online service, dubbed TalkHealthandCare, as feedback from staff shows they do not feel valued at work.

Hancock is expected to say later today: 

“It’s time we hear from health and care staff about what they really have to say about the jobs that are at the heart of this country.

“Nobody knows what needs improving more than hard-working staff themselves, so my message is clear: we are listening to you, we want your views, and we will use them to ensure the long-term plan for the NHS helps you.”

The platform will enable staff to share their views on what needs to be done to ensure they feel safe at work, with the secretary expressing concerns about the number of bullying and harassment reports. 

Earlier this year, the DHSC announced that paramedics would receive body cameras in an effort to reduce the number of physical and verbal abuse cases against NHS staff.

Figures show that more than 350 prosecutions have been brought against people subjecting ambulance staff to violence in the past year.

Professor Jane Cummings, Chief Nursing Officer for England, said the introduction of the new platform would help them 'design a long-term plan that delivers for the public and makes the NHS a great place to work'. 

Separately, speaking at the Health and Care Innovation Expo in Manchester last week, Hancock vowed to ‘sort out the technology of the NHS and social care’ to ensure staff do not waste hours ‘trying to work broken systems’.

“For most staff the IT they use every day should be easier and meet their user needs, not be an additional burden they need to be extensively trained for.

“Like good tech elsewhere, we need technology that makes life easier for hard-working and often over-stretched staff. We need technology that can run basic tasks and processes more efficiently. This will save the NHS money and free up staff time - money and time that can be better used to provide great care.

“To those on the front line, frustrated by breathless talk of Artificial Intelligence when all you want is a decent working system: I understand the frustration – and I am determined that we use tech to make things better for you,” the secretary told delegates in Manchester.

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