NHS SBS launches payroll app for NHS employees

NHS SBS introduces new app set to facilitate access to pay details on mobile devices for NHS employees.


[London, UK] NHS Shared Business Services (NHS SBS) has launched a new app to help NHS employees - working at organisations using their payroll service – access information about their pay with the help of a chatbot.

The MySBSPay platform, which is thought to be the first in-house app developed by NHS SBS, was built and tested with staff from Chelsea and Westminster Hospital NHS Foundation Trust and the Royal Marsden NHS Foundation Trust.

Stephen Aynsley-Smith, Deputy Director of Finance at Chelsea and Westminster Hospital NHS Foundation Trust, said the ‘innovative yet simple to use’ app allowed staff to view pay details ‘in a more accessible and understandable format’.

The app can be downloaded for free by from the Apple App Store and Google Play Store.

NHS SBS said it planned to expand the functionality of the chatbot, with the app set to offer in the future ‘a wide range of NHS staff discounts and exclusive offers’:

“We will focus on growing and developing the functionality of MySBSPay incrementally by offering new and frequent value-added content, availability and more of those all-important tools, including a wide range of employee local and national high street discounts, professional tools and lifestyle features."

David Morris, NHS SBS Managing Director, said the app suited ‘a modern working life in the NHS’.

“From a national perspective, the app supports the principles of harnessing new technology and improving productivity – key elements of the NHS Five Year Forward View,” he added.

Earlier this month, NHS SBS announced that it would start working with Royal Papworth Hospital NHS Foundation Trust to see how technology could streamline corporate and admin services, building on an existing partnership to modernise finance, accounting and procurement processes.

“We are known for clinical innovation but we also want to be as innovative as possible in the way we run our hospital.

“Our corporate and administration functions play a vital role in supporting our clinical services and this partnership is an excellent opportunity to review the way we do things and look at how we can improve,” said at the time Stephen Posey, Chief Executive at the trust.

But NHS SBS, which provides back-office services to NHS organisations, has been embroiled in an NHS data scandal that prompted several inquiries in the past few years. 

The firm was contracted by NHS England to ensure misdirected clinical correspondence was sent to the correct GP in the East Midlands, South West and North East London, but in March 2016 it informed the Department of Health and Social Care (DHSC) that it found a backlog of items not redirected dating back several years.

A report from the Public Accounts Committee, published last year, criticised the DHSC's ‘weak oversight’ of the company, which it partly owns, stating that ‘opportunities to identify the issues at NHS SBS were repeatedly missed’.

The government’s response to the report, released in March 2018, noted that NHS SBS had already made ‘organisational changes to ensure accurate assessment and reporting of risk is embedded in processes across the organisation, and made structural changes to the management of risk to ensure appropriate focus and timely reporting to the NHS SBS Management Team and the NHS SBS Main Board’.

Leontina Postelnicu

To share tips, news or announcements, contact the writer on lpostelnicu@himss.org

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